Customer Spotlight: Ally Customers Love Ally Mobile Banking

Posted in Ally Mobile, Community, Customer Spotlight, What's New
July 6th, 2012 at 10:35 am by Ally

At Ally Bank, we’re always looking for ways to give our customers the tools they need for an efficient, easy and satisfying banking experience. Recently, we brought that Ally experience to your mobile phone.

In April, we introduced Ally Mobile Banking for iPhone® and Android™ – an app that lets you find ATMs and cash-back locations near you, check your balance, view recent transactions and transfer money between your Ally Bank accounts.

We asked you to share your thoughts about Ally Mobile Banking on our Facebook and Twitter pages. A new Ally Mobile Banking user named Will had this to say on Twitter:

Ally Bank Twitter Comment- Mobile App
Later, in an email to us, Will added: “I’m looking forward to future updates that I’m sure will provide great, helpful new features. Tell everyone at Ally I said hello.”

To this, we answer: Will, you can bet we’ll be adding more great features to our mobile app. And hello yourself!

If you have yet to join Will and try mobile banking the Ally way, head to the iOS App Store SM or Google Play and search for “Ally Bank.” And whether you already have Ally Mobile Banking or expect to get it soon, keep a look out for additional updates, planned for later this year.

Responses to this post (47 comments)

  1. 7/7/2012
    12:26 am
    Purple says:

    Any idea when you’ll add mobile deposit and bank to bank transfers to your mobile app?

    • 7/7/2012
      7:03 am
      Ally says:

      The Ally eCheck Deposit feature for mobile and bank-to-bank transfers are expected to be included in our second mobile rollout, scheduled for later this year. We’ll continue to update our community on the Straight Talk Blog as we get closer to launch.

  2. 7/7/2012
    9:16 pm
    carthman says:

    Same question as Purple.

  3. 7/17/2012
    10:41 am
    Jason says:

    Can we please get some additional clarity around the ETA for mobile deposits? Being an online-only bank I’d expect ALLY to be ahead of this capability curve. Getting money in & out of ally accounts should be quick & easy. I’m a little disheartened that small non-profit credit unions are already offering this functionality in addition to their current brick & mortar as well as ATM means of deposits. The existing scanner approach Ally offers to make deposits isn’t helpful to me and likely several other customers – I don’t own a personal scanner, and while I do have access to scanners at the office, I work for a large corporation and am not allowed to download software on my corporate owned pc to leverage the scanners for deposits. To that end, mobile transfers to/fro non-ally accounts via mobile is also critical. What month should we expect these capabilities?

    • 7/18/2012
      10:43 am
      Ally says:

      We really appreciate your feedback, Jason, and want you to know that our team is working hard on the Ally eCheck Deposit feature for mobile, expected to be included in our second mobile rollout. We currently don’t have an ETA on the second mobile rollout but we’ll be sure to update our community, as we get closer to launch. Thanks again for your feedback and stay tuned!

  4. 7/20/2012
    11:18 pm
    TiredOfWaiting says:

    Based on the track record of the previous rollout, “later this year” basically means 12/31/12 at 11:59 PM

    • 7/20/2012
      8:20 pm
      Ally says:

      Our team is working hard on the mobile apps. We’ll update our community as soon as we have an ETA on the second mobile rollout. Continue to look for updates on our Straight Talk Blog.

  5. 8/8/2012
    5:32 pm
    Jason says:

    I also wanted to lean on you guys and ask you to get the mobile deposit up and running. This is my first online bank, chose it because of the good reviews, but the lack of that deposit feature has kept me from moving ANY of my banking to my Ally account yet. If this feature is not out soon I will be switching to Schwaub, who offers all of the benefits you do but has had this ability for awhile now. Please release this feature soon!

    • 8/8/2012
      5:35 pm
      Ally says:

      We appreciate your patience, Jason and thanks for your support. The Ally eCheck Deposit for mobile is expected to be included in our second mobile rollout, scheduled for later this year. We’ll update our Straight Talk blog as we get closer to launch. Stay tuned!

  6. 8/16/2012
    12:28 pm
    Matthew says:

    Ally is a great bank with great services, but an awful online bank. A mobile app released years after it’s inception and missing features like depositing — additionally, no official way to deposit from a Mac shows that Ally is an “online bank” in name only. A more appropriate term would be “remote bank.”

    • 8/16/2012
      12:30 pm
      Ally says:

      Thanks for the feedback, Matthew. Our team is aware of the Ally eCheck Deposit issue for Mac and is working on a correction. Also, our second mobile rollout is scheduled to launch later this year and is expected to include the Ally eCheck Deposit feature. We’ll have an update for our community soon. Please give our Ally Care team a call 24/7 at 1-877-247-2559 with any questions in the meantime. We appreciate your patience. Thanks again.

  7. 8/25/2012
    1:08 am
    Peedoe says:

    6 times you were asked specifically about a date and times you just state “later this year” and once you actually say “soon”. When I see soon, I expect it within 30 days. Will you finally give an exact date or just keep stringing your users along? Without depositing and bank-to-bank transfers, this mobile app is pretty useless. Almost every other bank already has this functionality and most smaller banks and credit unions are getting it. I agree with Jason, you should have been the FIRST bank to have all of this functionality since you tout yourselves as an online bank and one of your principles is “be obviously better”. Chasing the pack is not obviously better.

    • 8/25/2012
      1:10 pm
      Ally says:

      We appreciate your feedback, Peedoe. The second launch of mobile banking is expected to include the Ally eCheck Deposit feature and Bill Pay and scheduled to launch this year. As soon as we have a finalized launch date, we’ll be sure to let our community know

  8. 8/31/2012
    1:26 pm
    Dale says:

    Regarding your mobile app:
    First, there needs to be a feature either in the app or on the website to submit application bugs. The comments section of a blog is not the best place for an ally customer to submit feature requests or bug reports for a mobile application. (I might have missed it somewhere on the site but it really needs to be integrated into the application)
    Bug Report: when I try to paste my login or password into the application from my password manager the paste button disappears before I can use it. (Galaxy Nexus, 4.1 Jelly Bean)
    Finally, ver. 1 of the app is good basic app for Ally and I look forward added features in the near future.

    • 8/31/2012
      1:30 pm
      Ally says:

      Thanks for the suggestion, Dale. Passing it along to our team over here. As for your password issue on the new Android operating system, our team is aware of the issue and we’re working on a fix. We appreciate your patience and understanding, while we work on rolling out the second mobile update.

  9. 9/8/2012
    3:47 am
    Brian says:

    Hi, I have to add to the urgency expressed by others here to get the mobile check deposit going. I just got married and my wife and I would love to open up a joint checking and savings account because the interest rate is so competitive and the banking experience is great. It’s just that one feature that we need, otherwise we are going elsewhere.
    thanks,
    Brian

  10. 9/16/2012
    5:15 pm
    Josh says:

    I’d like to repeat the comments of others: the mobile deposit feature needs to be rolled out in the next few weeks. Nearly all other major banks (and even minor banks) have long had this feature and for an online-only bank, the lack of this feature is, frankly, unacceptable. Moreover, the feature has been promised for nearly a year but we’ve all received nothing but empty promises. Please update your iPhone app!

    • 9/16/2012
      5:15 pm
      Ally says:

      Josh, our team is currently working on the second mobile rollout, which is expected to include the Ally eCheck Deposit feature for mobile. The next rollout is scheduled to launch in the upcoming months. We’ll have an update for our community as soon as we’re able to.

  11. 9/17/2012
    2:41 pm
    Yep yep says:

    Just signed up and love your service but do you have a date estimate on the second roll out? Let’s face it, we bank online for convenience and mobile check deposit is convenient & necessary. Lots of folks here say they will go elsewhere but you have been claiming that a second version is coming for over 6 months!

    • 9/17/2012
      2:44 pm
      Ally says:

      We understand the anticipation for the Ally eCheck Deposit feature for mobile but we currently don’t have an exact ETA on the launch of the second mobile rollout. However, it is scheduled to launch within the next few months and is expected to include the Ally eCheck Deposit for mobile feature. We’ll have updates for our community on the Straight Talk Blog very soon.

  12. 9/17/2012
    2:53 pm
    Andrew says:

    Ally…I don’t understand it. You guys are truly an internet banking with practically no technology to your banking. The writers above are correct. Having a better app is truly important as well as the capabilities of moving money to and from external accounts faster. In asking an online chat associate what the ETA was for mobile e-check feature, this weeks response went from “we are looking forward to the second roll out before the end of the year” to “we are hoping to have it roll out in the near future.” I questioned the clerk and she reiterated the statement of HOPING to roll it out in the near future. Can we please have some clarification? Thank you

    • 9/17/2012
      2:54 pm
      Ally says:

      We appreciate your feedback, Andrew. We want you to know that our team is working hard on the second mobile rollout, which is expected to include the Ally eCheck Deposit feature for mobile. We’re anticipating the second mobile rollout to launch within the next few months and we’ll update our community as soon as we’re able to. Let us know if you have any other questions. Thanks.

  13. 9/18/2012
    7:43 am
    Josh says:

    Agreed. It’s really upsetting that now even BofA, the bank I switched from due to being so unhappy, has mobile check deposit. I develop software for a living and I understand the app needs to be secure and relatively free of bugs, but if I or my team were to take that long to release a product we’d been promising to our customers for so long, we’d all have been fired and replaced a long long time ago. I thought the purpose of having an online only bank was to minimize overhead so you could use a portion of your savings to offer services other banks just don’t have. It would seem that you’re falling behind the curve more and more and incentives to stick around are really dwindling. I remember a time when I was really happy to be a part of Ally, so I hope you guys can make some changes and bring those times back because I really miss that.

    • 9/18/2012
      7:45 am
      Ally says:

      Thanks for your patience and support, Josh. We really appreciate it. Our team is currently working hard on the second mobile rollout, which is expected to include the Ally eCheck Deposit feature for mobile. The second mobile rollout is scheduled to launch within the next few months. We’ll provide updates for our community as soon as we’re able to. Thanks for your feedback and stay tuned for an update soon.

  14. 9/18/2012
    12:37 pm
    Andrew says:

    Dear Ally Response….Thank you for advising that it will be out in the near future. I have made several attempts in talking with your Ally Phone Reps (a great feature btw) and have suggested and am willing to participate in your BETA version of the APP and provide feedback. Is there such a program and can you direct me to them? I am sure the answer is no but still would be willing to help get this out as fast as possible

  15. 9/18/2012
    3:35 pm
    Nao says:

    I joined Ally b/c Ally said the iPhone deposit app will be coming soon. That was a few months ago. When is it really coming? Is it really going to be available? Snail mail and scanning are two very cumbersome ways to handle deposits. What’s the status of the app development? What is the realistic release date?

    • 9/18/2012
      3:37 pm
      Ally says:

      We understand the anticipation for the upcoming Ally eCheck Deposit feature for mobile, Nao. We appreciate your patience while our team works on the second mobile rollout. It’s currently scheduled to launch within the next few months. We’ll have an update for our community as soon as we can. Thanks.

  16. 10/1/2012
    6:17 pm
    Benjamin says:

    Just opened this new account today both savings and checking. Will not use it until the Ally eCheck Deposit is functional. The balls in your court Ally!

    • 10/1/2012
      6:20 pm
      Ally says:

      Welcome to Ally Bank, Benjamin! We appreciate your support and patience. Our team is working hard on the second mobile rollout, which is expected to include the Ally eCheck Deposit feature and is scheduled to launch within a few months. In the mean time, we encourage you to try using the Ally eCheck Deposit feature on our website. If you have any trouble, feel free to call our Ally Care team 24/7 at 1-877-247-2559.

  17. 10/4/2012
    1:18 am
    David says:

    What is the holdup for the mobile app? Maybe if you actually told us why it’s taking so long we would understand. What does “hard at work” mean? How large a team is it doing the work?

    The lack of details is the frustrating and unacceptable part, especially now since you have seemingly moved the edeposit feature into next year.

    Details! Or else I’ll go somewhere that will give them to me. Why is it taking so long, what problems have been encountered, what team and how large is the team doing the work. Is it outsourced? Is the app actually being made now or is it still in pre-planning?

    Do you want help to do this? I’m sure many customers would voluteer their time to do the app for you.

    • 10/4/2012
      6:59 am
      Ally says:

      We understand the anticipation for the Ally eCheck Deposit feature for mobile, David. It’s scheduled to launch as part of the second mobile rollout within the next few months. We don’t have an exact ETA but we’ll be sure to update our community as soon as we’re able to. We appreciate your patience.

  18. 10/10/2012
    2:54 pm
    Matthew says:

    Will the next roll out of the mobile app update allow us to view pending transactions?

    • 10/10/2012
      2:56 pm
      Ally says:

      Matthew, the second mobile rollout will include the ability to view pending transactions. We’ll have more information for our community as soon as we’re able to. Let us know if you have any other questions.

  19. 10/10/2012
    11:30 pm
    CoachGS says:

    From “soon”, to “end of the year”, and now “next few months”. I’m starting to think that we’ll never see this deposit feature, and very frustrated. For the time being, I’m using the Paypal app to scan and deposit checks, but that is an unnecessary workaround. Just get it done, Ally… And this month!

    • 10/10/2012
      10:32 pm
      Ally says:

      We understand the anticipation for the second mobile rollout. Our team is working hard on getting the new app into the hands of our community. We will provide an update as soon as we’re able to. We appreciate your patience.

  20. 10/11/2012
    9:01 am
    Tommy says:

    I would like pin login like the paypal and usaa app. Also get rid of the silver around the app icon. It looks discusting.

    • 10/11/2012
      9:03 am
      Ally says:

      We appreciate your suggestions, Tommy. Passing them along to our team over here. Should they get implemented, we’ll be sure to let you know. Thanks!

  21. 10/15/2012
    2:02 am
    Nick says:

    Agreed w/ Tommy about the icon — I think it would look more striking with a solid purple background and the silver “a.” It would be easier to locate on my screen.

    Also, a lot of the animations within the app seemed to be “faked.” In other words, I’m seeing screenshots with basic touch points sliding up/down + left/right. Any plans to make the action sheets and other interface elements native? The oddest one is when I tell the app to remember my security answer… A screenshot slides up with a jarring action sheet. Not sure if this was intentional.

    There are also quite a few buttons without active states. I feel like the experience would be better if I could see something happen to the buttons when I press on them. The white loading indicators don’t help much… They just makes the app feel more primitive.

    • 10/15/2012
      7:02 am
      Ally says:

      We appreciate your feedback, Nick. Passing this along to our team over here. Feedback like yours will help us improve our services. Thank you!

  22. 10/17/2012
    1:14 pm
    Tim says:

    Make it look more like the target OS. I don’t want my Android Ally app to look like an iPhone App. The popup to remember the device is pure iOS look and feel. Just because you are creating an application that is actually a webapp so you can run on both OSes doesnt mean you have to make it feel like a native app to only one targeted OS. Facebook provides a great example of an app that is actually a webapp that doesn’t specifically target a OS for the look and feel.

    I would appreciate any app at this point that allows for deposits, but if you are looking at redoing it….make sure you make the look and feel agnostic to the OS if it is running on both. Or develop a native app for each, which would be much better.

    • 10/17/2012
      1:18 pm
      Ally says:

      Appreciate the suggestions, Tim. Passing this along to our team over here. Thanks for your feedback.

  23. 10/28/2012
    9:12 am
    Peter says:

    I just closed my Ally bank account because of the lack of mobile deposit. Sick of waiting with no updates when there are so many alternative banks out there with this critical feature.

    • 10/28/2012
      9:14 am
      Ally says:

      We’re sorry to hear that, Peter. Our second mobile rollout is scheduled to launch in November. If you change your mind, we’d love to have you back here at Ally Bank.

  24. 10/29/2012
    2:53 am
    Annan says:

    The ability to make transfers to my non-Ally accounts and to others via PopMoney would be great.

    • 10/29/2012
      7:02 am
      Ally says:

      The ability to make transfers to non-ally accounts is expected to be included in the second mobile rollout, Annan. However, PopMoney is currently not scheduled to be included in the next mobile rollout. Should that change, we’ll be sure to update our community. The second mobile rollout is scheduled to go live within the next couple of months. Stay tuned for more updates on our Straight Talk blog. Thanks.

  25. 11/2/2012
    2:13 am
    raoul says:

    november when?

    • 11/2/2012
      12:04 pm
      Ally says:

      We don’t have an exact date, Raoul but it’s scheduled to launch later this month. Stay tuned for more updates. We appreciate your patience.

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