Ally Bank Data Breach Protection: Frequently Asked Questions

U.S. retailer Target recently experienced a data breach that affected purchases made by its customers.  In addition to debit and credit card information stolen, Target has also reported that personal information – including names, phone numbers, email and mailing addresses – was also taken during the data breach. Target is offering free credit monitoring and identity theft protection to all of its customers, with an opportunity to enroll over the next three months.

Other retailers, like Neiman Marcus, also confirmed a data breach  that extended throughout at least part of December 2013, which also resulted in the theft of an unknown quantity of credit and debit card data.

At Ally Bank, we want you to know we take data breaches very seriously and are committed to protecting your personal and financial information.  We actively monitor our customer accounts for fraudulent activity to help protect our customers against unauthorized or fraudulent charges and transactions.  You can access specific information regarding our security process in our Security Center. Please review some frequently asked questions about your Ally Debit Card and the recent security breaches below.

Frequently Asked Questions:

As an Ally customer, what do I need to do?

At this time, you don’t have to take any action. We will immediately reach out to you if we identify any potential fraudulent activity on your account(s).  If you notice any activity on your account(s) that you don’t recognize, please contact us immediately. There is no need to order a replacement card; you can continue to use your existing Ally Debit Card.

Is Ally monitoring the situation?

Yes. Ally Bank has actively been monitoring the situation and our customer accounts for fraudulent activity. Our customers are not held liable if they timely report unauthorized or fraudulent charges or transactions.  If you find an unauthorized or fraudulent transaction, Ally Bank is available 24/7 to assist you with filing a claim.

Where can I find more information on how to protect myself?

We encourage all of our customers to visit (, where you can:

·         Read specifics of our Online & Mobile Security Guarantee

·         Access critical information on how Ally Bank protects you

·         Get tips on how you can protect yourself (both online and offline)

·         Learn how to detect fraud and identity theft and what to do if it happens

·         Access additional resources related to privacy and security

Other Questions?

If you have questions regarding this matter, we’re available 24/7 at 1-877-247-ALLY (2559). Just press ‘0’ to reach a Customer Care Associate.

External Link Image Label Links to non-Ally websites

We provide links to third-party websites for your convenience. Although we provide a link, Ally Financial is not responsible, nor can we guarantee their products, services, or information. We suggest you review their online policy and security practices to learn about this third party and how they handle consumer information.