Frequently Asked Questions

How do I leave a comment?
We value your thoughts and ideas and we’ve made providing them as easy as possible.  Simply provide us your Name and Email along with your comment below each Straight Talk article and existing comments.  We must also ask you to accept our terms of service prior to submitting your comment.

Can I edit a comment I’ve already submitted?
Sorry, the application prevents you from changing or editing comments after they’ve been published.

Where can I log into my Ally account?
Please go to ally.com and find log in to the upper right of the page.

I have a customer service issue, why can’t I submit my question to a forum from Straight Talk?
Comments are pre-moderated (reviewed before posting) so that we can maintain conversations that are relevant to blog topics and to keep conversations running smoothly.  You can always chat online with us or simply call us 24/7 at 1-877-247-ALLY (2559).

My comment was never posted, why?
Comments are pre-moderated (reviewed before posting) so that we can maintain conversations that are relevant to blog topics and to keep conversations running smoothly.  Comments that violate our Terms of Service are not published, including our Straight Talk guidelines, are not published

What is a RSS Feed?
Real Simple Syndication. The orange icon you see with each blog article allows you to subscribe to Straight Talk using a news reader such as Google or My Yahoo or Bloglines.  There are a number of other news readers available that make it easy for you to receive content updates from Straight Talk.  When you click on the orange icon a feed is sent to your news reader of your choice.

Where can I find the Straight Talk guidelines?
Straight Talk guidelines are a part of the Terms of Service. Use the link here or at the bottom of this page to review the Straight Talk guidelines.