Posts Tagged ‘24/7 customer service’

Customer Spotlight: Ally Bank’s Customer Service Might Make You Smile

Posted in Community,Customer Spotlight
April 5th, 2012 at 8:30 am by Ally

Calling your bank to get information about your account is not something you get excited about. So often, it means dealing with long wait times, confusing automated menus and customer service reps who might not know how to answer your question. At Ally Bank, we make it a priority to give you a service experience… read more

Ally Bank Asks, “How Many Consumers Get the Telephone Customer Service They Deserve?”

Posted in Community
May 10th, 2011 at 10:14 am by Ally

Yesterday we kicked off a banking industry pop quiz, and we started with one of our favorite topics here on the Straight Talk blog: ATM fees. As you know, Ally Bank is light on fees, but not all banks follow our lead. In fact, the banking industry makes a lot of money off them. But… read more

Customer Spotlight: 3 Reasons to Love Ally Bank

Posted in Customer Spotlight
February 23rd, 2011 at 10:07 am by Ally

Lara is right: it’s downright mean for banks to charge you to use their ATM. That’s why at Ally Bank, we don’t charge our customers to use any ATM in the United States. We also reimburse any fees they incur from using another bank’s ATM. And when you take into consideration our great customer service… read more

Customer Spotlight: Talk To a Teller Whenever You Want

Posted in Customer Spotlight
February 11th, 2011 at 10:37 am by Ally

Sometimes you just need someone to talk to. That’s why we provide live chat on Ally.com to help you with all of your financial needs. Whether you have questions about your Money Market Account or think it might be time to raise the rate on your CD, there’s always someone there to help you, 24/7.… read more

Ally Bank Finds Security, 24/7 Support and Competitive Rates Top Consumer Interest

Posted in Financial News
February 10th, 2011 at 12:16 pm by Ally

Here at Ally Bank, we wanted to find out exactly what makes people love their bank, so we surveyed over 1,000 Americans to see what they had to say. We weren’t surprised to see security, competitive interest rates and 24/7 customer service came out on top: Overall – 24 percent of respondents ranked security as… read more