Posts Tagged ‘24/7 live customer care’

Customer Spotlight: Ally Bank’s Customer Service Might Make You Smile

Posted in Community,Customer Spotlight
April 5th, 2012 at 8:30 am by Ally

Calling your bank to get information about your account is not something you get excited about. So often, it means dealing with long wait times, confusing automated menus and customer service reps who might not know how to answer your question. At Ally Bank, we make it a priority to give you a service experience… read more

Ally Bank’s Telephone Customer Service Has Consumers Smiling

Posted in Ally Asks
May 11th, 2011 at 9:15 am by Ally

Yesterday we asked our readers to guess just how unhappy American consumers are with their bank customer service phone experiences. We also wondered how that number stacked up compared to the number of Ally Bank customers who are pleased with their experience when they call our customer service line. The answer? “47% of American consumers… read more

Ally Bank Asks, “How Many Consumers Get the Telephone Customer Service They Deserve?”

Posted in Community
May 10th, 2011 at 10:14 am by Ally

Yesterday we kicked off a banking industry pop quiz, and we started with one of our favorite topics here on the Straight Talk blog: ATM fees. As you know, Ally Bank is light on fees, but not all banks follow our lead. In fact, the banking industry makes a lot of money off them. But… read more

Straightforward Banking is the Ally Bank Way

Posted in Customer Spotlight
December 27th, 2010 at 10:06 am by Ally

At Ally Bank, we believe in a clear, straightforward approach to banking. That’s why when we say our products have no hidden fees, we mean it. And if you ever have a question or concern, we have live 24/7 customer service to help you reach a solution.

No Matter Where You Go, There’s Ally Bank

Posted in Around the Web
December 17th, 2010 at 11:20 am by Ally

Dr. Don over at received a question from a reader about finding a bank that best suited her heavy traveling schedule. Wouldn’t you know it, he pointed to Ally Bank as a financial institution that could meet her banking needs. Thanks to the fact that we reimburse all ATM fees in the U.S., offer 24/7… read more